Return & Refund Policy

NewBrewAura is operated by YJDSXHNVB LLC. We want customers to understand our return and refund process before placing an order. This policy explains return eligibility, return requests, damaged items, refunds, and customer support.

Return Window

Eligible unused items may be returned within 30 days after delivery. To qualify for a return, the item must be unused, in its original condition, and include the original packaging, accessories, and any included parts when applicable.

How to Start a Return

To request a return, please contact us at support@newbrewaura.com with your order number, the email used at checkout, and the reason for the return. Our support team will review your request and provide the next steps if the return is eligible.

Items That Cannot Be Returned

We may not be able to accept returns for items that have been used, washed, damaged after delivery, altered, missing parts, or returned without the original packaging. Final return eligibility is reviewed based on the item condition and order details.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within a reasonable time after delivery. Include your order number and clear photos of the product, packaging, and shipping label so we can review the issue.

Return Shipping

Return shipping instructions will be provided after your return request is reviewed. Unless the return is due to an error on our part or a confirmed damaged/incorrect item, customers may be responsible for return shipping costs.

Refund Processing

Once an eligible return is received and inspected, we will notify you about the refund status. Approved refunds are issued to the original payment method. Please allow additional time for your bank, card issuer, or payment provider to post the refund.

Exchanges

If you would like a different item, size, or style, please contact us. Depending on product availability, we may recommend returning the original item and placing a new order.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has already been processed, packed, or dispatched.

Contact Information

For return requests, refund questions, damaged items, or order support, contact us at:

NewBrewAura
Operated by YJDSXHNVB LLC
408 W 4th St, Wray, CO 80758, United States
Email: support@newbrewaura.com
Phone: +1 410-908-2021